Terms and Conditions
All purchases including registration passes are non-refundable but may be transferred to another individual. We are unable to offer refunds for discount codes not applied at time of purchase, or discounts received after time of purchase. Tickets can be transferred to another person of the same organization. Transfer requests must be submitted in writing or by email. Please submit transfer request to firstname.lastname@example.org.
Please remember that canceling your registration does not automatically cancel your hotel and travel arrangements. Individuals are responsible for canceling their own hotel and travel reservations.
Please see the Substitution Policy below for details. If you do not attend HUG and did not cancel your registration but have paid your registration fee, you will not be refunded.
Substitutions, including those made on-site, are allowed with the written permission of the original registrant. Requests for substitutions will only be accepted by email to email@example.com. The substituted individual must be from the same organization as the cancelled registrant.
All attendees must be at least 18 years of age to attend HUG, and all related events, including all evening events. Requests for any exception to this term must be submitted to Abacus in writing. Whether or not the exception is granted, is in the sole discretion of Abacus.
PHOTOGRAPHY, AUDIO AND VIDEO RECORDING
HUG is held in a public space, therefore Abacus does not prohibit participants, exhibitors, sponsors, news organizations or other companies from photographing or video or audiotaping some HUG activities. Abacus reserves the right to use images taken at HUG with your photograph and/or likeness in future marketing materials.
SOLICITING IN THE EXPOSITION
Any solicitation by attendees is prohibited at HUG. Abacus reserves the right to escort any individual from HUG who is reported to be soliciting in the Exposition and who is not a HUG sponsor or exhibitor. Abacus encourages attendees to support the paid sponsors and exhibitors who, in turn, are supporting the industry. Abacus also encourages you not to listen to a sales pitch from a non-sponsor or exhibitor.
In its sole discretion and without refund, Abacus reserves the right to refuse admittance to or expel from HUG anyone that it determines is behaving in a manner that could be disruptive to HUG or any other attendee.
The views expressed by any HUG attendee, speaker, exhibitor or sponsor are not necessarily those of HUG or Abacus. All HUG attendees, speakers, exhibitors and sponsors are solely responsible for the content of any and all individual or corporation presentations, marketing collateral, advertising and online Web content.
Abacus shall not be held responsible for any delay or failure in performance of its obligations hereunder to the extent such delay or failure is caused by fire, flood, strike, civil, governmental or military authority, acts of God, acts of terrorism, acts of war, epidemics, the availability of the Venue or other similar causes beyond its reasonable control and without the fault or negligence of Abacus or its subcontractors. For one or more of such reasons, Abacus may postpone, reschedule or cancel the event without liability on the part of Abacus. In the event HUG cannot be held or is postponed pursuant to this section, Abacus shall not be liable to attendee for any damages, costs, or losses incurred, such as transportation costs, accommodations costs, or financial losses. Abacus will review refund and/or fee transfer requests, submitted in writing, for approval on a situational basis, but Abacus shall have no obligation to provide a refund and/or free transfer request.